Frequently Asked Questions

Products and shopping

What does One More Cup of Tea sell?

We offer Chinese herbal teas and wellness products to help you build a more mindful daily routine. Browse our collections to find something that suits your preferences.

How do I choose the right herbal tea or wellness product?

Start with each product’s description, ingredients, and directions for use. If you have questions about whether a product is suitable for you, please contact us before ordering.

Can I use your products if I’m pregnant, nursing, taking medication, or managing a health condition?

Please speak with a qualified healthcare professional before using herbal products in these situations. Product information on this website is not a substitute for personalized medical advice.

Visiting and orders

Where are you located?

Find us at #2B–2220 Bowen Road, Nanaimo, BC V9S 1H9.

Can I shop in person?

Yes, you can visit us at our Nanaimo location. If you’re looking for a specific item, contact us ahead of time to check availability.

Do you serve customers in Nanaimo? What if I need my order urgently?

We prioritize serving customers in Nanaimo. If you need your order urgently, please email INFO@SLBTCT.com immediately after placing your order. Include your order number and when you need it so our team can review your request. Urgent requests are subject to availability and cannot be guaranteed.

What is your return policy?

Unopened Chinese patent medicines and tea products may be returned if the reason for the return is unrelated to product quality or expiration. We do not accept returns of opened products. If you receive a product with a quality issue or that is past its expiration date, please contact us so we can review the issue.